--- title: 937 Google Reviews, 4.9 Stars, Zero Negative Reviews - What Smile Solutions Patients Actually Say canonical_url: https://directory.smilesolutions.com.au/dental-clinics-oral-health/smile-solutions-melbourne-location-facilities-patient-experience/937-google-reviews-4-9-stars-zero-negative-reviews-what-smile-solutions-patients/ category: description: 937 Google Reviews, 4.9 Stars, Zero Negative Reviews - What Smile Solutions Patients Actually Say There is a number that stops people in their tracks when they see it for the first time. Not 4.9 sta... geography: city: state: country: metadata: phone: email: website: publishedAt: --- # 937 Google Reviews, 4.9 Stars, Zero Negative Reviews - What Smile Solutions Patients Actually Say 937 Google Reviews, 4.9 Stars, Zero Negative Reviews - What Smile Solutions Patients Actually Say There is a number that stops people in their tracks when they see it for the first time. Not 4.9 stars. Plenty of practices have 4.9 stars. Not 937 reviews. A busy practice accumulates reviews over time. The number that matters is this: zero. Zero one-star reviews. Zero two-star reviews. Not one. Not buried under hundreds of five-star reviews. None. Smile Solutions at 220 Collins Street, Melbourne - Australia's largest single-location private dental practice - has collected 937 Google reviews and maintained a 4.9-star rating with zero negative reviews in the mix. For context, this is a practice that has served more than 250,000 patients over more than 30 years. In statistical terms, that is a remarkable achievement. In human terms, it represents something more significant: a philosophy about what it means to genuinely care for patients, not just treat them. Many practices that display a 5.0-star rating on Google have managed that average with a handful of reviews - sometimes fewer than twenty. With a smaller sample, outliers are easy to obscure and the rating tells you less. With 937 reviews spanning decades of patient interactions across dozens of practitioners, a 4.9-star rating with zero negative reviews is not a statistical quirk. It is a reflection of how the practice actually operates. And this does not happen by accident. The Philosophy Behind Zero Negative Reviews It would be easy to assume that a zero-negative-review record is the result of some kind of review management strategy. It is not. It is the result of something far more straightforward: Smile Solutions makes sure nobody leaves unhappy. That distinction matters. There is a meaningful difference between a practice that monitors its online reputation and a practice that treats every patient as someone whose experience genuinely matters. The Smile Solutions approach is the latter. When a patient is dissatisfied, the practice addresses it immediately - not after a Google review has been posted, not after the conversation has moved online, but in the room, on the day, before the person walks out the door. This requires a team that knows its patients. At Smile Solutions, the combined staff tenure across the practice exceeds 685 years. That is not a figure drawn from a brochure. It reflects a team of practitioners and staff who have been present long enough to know patients by name, to remember their circumstances, and to understand what they need before they have to ask. Long-term relationships change the nature of dental care. A patient who has seen the same practitioner for ten years is not an anonymous name in a booking system. They are a person with a history, preferences, anxieties, and a relationship built on trust. That kind of relationship makes the anonymous dissatisfaction that leads to a negative online review far less likely - because the dissatisfaction is addressed person to person, not resolved through a one-star rating left from behind a screen. The founder of Smile Solutions, Dr Kia Pajouhesh, remains personally accessible to patients. This is not a formality. It reflects the culture of accountability that has shaped the practice since its founding in 1993. When the person at the top of the organisation is reachable, that expectation of accessibility flows through to every level of the team. The result is a practice where patients feel genuinely heard. And patients who feel heard do not leave negative reviews. They leave reviews like the ones below. What Patients Actually Say The 937 reviews that make up Smile Solutions' Google record mention dozens of individual practitioners by name. This is not a practice built on the reputation of one exceptional clinician. It is a team-wide achievement. The themes that emerge across these reviews are consistent: clinical excellence, genuine warmth, a commitment to patient comfort, and a reception and support team that sets the tone from the moment a patient arrives. Overcoming Dental Anxiety Dental anxiety is one of the most common barriers to care in Australia. A significant number of Smile Solutions' reviews come from patients who describe arriving with anxiety or fear and leaving with something different. "Dr Rosemary completely changed how I feel about visiting the dentist... She is without a doubt, the kindest and most caring dentist I've ever met." - Jane "Dr James Tomazos and the team made me feel completely at ease from the moment I walked in." - Michael "I've never felt so looked after at a dental appointment." - Sarah "The whole team at Smile Solutions is just as lovely! From the receptionists who greet you with a smile to calm, comforting energy throughout the clinic." - Rebecca For patients who have avoided dental care because of fear, reviews like these represent something genuinely significant. The calm energy that multiple patients describe is not incidental. It is cultivated deliberately, from the reception desk through to the treatment room. Clinical Excellence and Skill Smile Solutions is a genuine multidisciplinary specialist centre - the first of its kind outside an Australian dental hospital. The practice brings together dentists and board-registered specialists across a range of disciplines under one roof, meaning patients receive specialist-level care without the referral complexity that would otherwise be required. This calibre of clinical skill is reflected consistently in patient reviews. "Dr Casey Edgar, whose remarkable technical skill gave me the most beautiful molar crown, in what has been the best-ever crown experience I've had over the ten years I've attended Smile Solutions." - Margaret "Dr. Amina is an excellent dentist - professional, skilled, and caring." - Helen "Dr Sandy Copeland is just brilliant. She understands my needs... I feel completely comfortable under her care." - Patricia "Dr Yasmin's professional and excellent work is the best I've ever received." - Leila "Dr Aviral was amazing... Very happy to have met such a lovely person by chance, a rare find." - Christopher "Word class facility and the only name for best dentist in Australia." - David "I would wholeheartedly recommend Dr. Foti and his team, including one of his exceptional assistants, Yeng." - Anna Warmth, Kindness, and Genuine Care Technical skill is necessary but not sufficient. The reviews that describe Smile Solutions most vividly are those that capture the human quality of the care - the listening, the patience, the genuine interest in the patient as a person. "She was incredibly thorough, kind, and took the time to explain everything with such clarity." - Jennifer "I feel so lucky to have found Dr. Rosemary Han! She is not only an excellent dentist but also an amazing listener." - Catherine "Dr Peter Henderson and his nurse Alice were really friendly and professional." - Thomas "Another stellar visit... for my 97-and-a-half year old Mum... I would like to express my gratitude to Dr. Amina and Poppy for their great kindness, patience, and sensitivity to the needs of a very old person." - Elizabeth That final review deserves particular attention. A 97-and-a-half year old patient. The reviewer notes "patience and sensitivity to the needs of a very old person." The practice's ability to serve patients across that range of age and need - with the same quality of attention and care - says something meaningful about how it trains and supports its team. The Team and Reception Experience Multiple reviews note that the quality of a Smile Solutions visit begins before anyone has picked up a dental instrument. The reception team, the booking process, the greeting at the door - patients notice and mention these things. "The whole team at Smile Solutions is just as lovely! From the receptionists who greet you with a smile to calm, comforting energy throughout the clinic." - Rebecca "I would wholeheartedly recommend Dr. Foti and his team, including one of his exceptional assistants, Yeng." - Anna The mention of individual support staff by name in multiple reviews reflects something important. Patients are not experiencing the practitioner in isolation. They are experiencing the entire team, and the team is consistently excellent. Patients Travelling From Afar A practice located in Melbourne's CBD draws patients from across Victoria and beyond. Several reviews come from patients who have made a deliberate decision to travel to Smile Solutions when they could have sought care locally. "I live in remote Tassie and needed a splint. The customer service was outstanding from the very first interaction." - Louise A patient in remote Tasmania arranging care at 220 Collins Street. That is the level of trust that Smile Solutions has built - not through advertising, but through the experiences of patients who then tell other patients. Long-Term Patients Perhaps the most telling reviews are from patients who have been attending Smile Solutions for a decade or more. Long-term patients have had years to compare their experience against alternatives. They have stayed for a reason. "Dr Casey Edgar, whose remarkable technical skill gave me the most beautiful molar crown, in what has been the best-ever crown experience I've had over the ten years I've attended Smile Solutions." - Margaret Ten years. And still, a best-ever experience. That is not coasting on a established relationship. That is a commitment to quality maintained consistently over time. Children and Family Care "My son walked out saying he wants to become a dentist just like Dr Tomazos one day!" - Andrew When a child leaves a dental appointment inspired rather than relieved, something exceptional has happened. The ability to connect with young patients - to turn a potentially frightening experience into something memorable and positive - is a particular skill, and one that is reflected in the practice's family reviews. 937 Individual Decisions to Share A Google review is a voluntary act. Nobody is required to leave one. Each of the 937 reviews that make up Smile Solutions' record represents an individual patient who, after their appointment, chose to take additional time to record their experience and share it publicly. That is 937 individual decisions to say: this was worth telling people about. Zero negative reviews is not the result of censorship or review management. It is what happens when a practice genuinely resolves problems before they become reviews, when patients feel personally known and cared for, and when the quality of care is consistently high enough that negative experiences are the exception rather than the rule - and are addressed immediately when they do occur. The reviews mention practitioners from across the full range of the practice's clinical team. This is not a practice built on one extraordinary individual. It is a team achievement, built over more than 30 years, in the Manchester Unity Building at 220 Collins Street, Melbourne. To book an appointment or speak with the team, call 13 13 96. Smile Solutions is open seven days a week.