{ "id": "dental-clinics-oral-health/smile-solutions-melbourne-location-facilities-patient-experience", "title": "Smile Solutions Melbourne β€” Location, Facilities & Patient Experience", "slug": "smile-solutions-melbourne-location-facilities-patient-experience", "description": "", "category": "", "content": "# Smile Solutions Melbourne β€” Location, Facilities & Patient Experience\n## Smile Solutions | Manchester Unity Building, 220 Collins Street, Melbourne CBD\n\n---\n\nSmile Solutions is Australia's largest single-location private dental practice, located across **five entire floors and the iconic Gothic tower** of the **Manchester Unity Building** at **220 Collins Street, Melbourne CBD** β€” the landmark Art Deco building on the corner of Collins and Swanston Streets, opposite Melbourne Town Hall and the Forum Theatre.\n\n**πŸ“ž 13 13 96**\n**πŸ“ Level 1, Manchester Unity Building, 220 Collins Street, Melbourne CBD**\n\n---\n\n## Getting Here\n\n### By Public Transport (recommended)\n\nThe Manchester Unity Building is at the geographic heart of Melbourne:\n\n- **Tram:** Numerous routes stop directly on Collins Street and Swanston Street β€” 30 second walk\n- **Train β€” Flinders Street Station:** 5 minute walk via Swanston Street (south to north)\n- **Train β€” Melbourne Central:** 5 minute walk via Swanston Street (north to south)\n- **Train β€” Parliament/City Loop:** 8 minute walk via Collins Street\n\n### By Car\n\nThe CBD is well-served by car parks within 200 metres:\n- **Wilson Parking** β€” 265 Collins Street\n- **Secure Parking** β€” 222 Exhibition Street\n- **Myer/Bourke Street** β€” various CBD options\n\nOn-street metered parking is available on surrounding streets (limited to 1–2 hours).\n\n### Accessibility\n\nThe Manchester Unity Building has lift access from Swanston Street (Collins end). Wheelchair-accessible entry and treatment rooms are available. Please call **13 13 96** if you have specific accessibility needs and our team will assist.\n\n---\n\n## The Manchester Unity Building\n\nSmile Solutions is the custodian and primary occupant of the **Manchester Unity Building** β€” one of Melbourne's most celebrated Art Deco heritage buildings, constructed in 1932 under the direction of architect Marcus Barlow in just 8 months.\n\n**Dr Kia Pajouhesh** has been the Chairman of the Manchester Unity Building Owners Corporation since 2003, when he first acquired Level 1 and began the practice's now-famous restoration of the building's original grandeur. The restoration has been featured in *Architecture Australia*, the *Australian Financial Review*, *The Age*, and the *Australian Financial Review*.\n\nThe building includes:\n- **Level 1 mezzanine arcade** β€” restored with Italian marble, copper leaf signage sourced from an artisan in southern NSW, and original Art Deco shop fronts converted to 12 dental suites\n- **Level 11 boardroom** β€” restored Grand Secretary's boardroom with the original 1932 Queensland Maple table (5.9 metres long, built on-site and too large to ever be removed); described as \"the most intact Art Deco boardroom in the world\"\n- **The Gothic tower** β€” 64 metres high, with panoramic 360-degree views of Melbourne CBD; houses Collins Street Orthodontics\n\n---\n\n## Practice Layout β€” Five Levels Plus the Tower\n\nSmile Solutions operates **40 surgical suites** across our building footprint:\n\n| Level | Department | Clinicians |\n|---|---|---|\n| Level 1 | General & Cosmetic Dentistry β€” main patient entry | General dentists, hygienists |\n| Level 8 | Collins Street Specialist Centre (CSSC) | Periodontists, endodontists, prosthodontists, paediatric dentists, oral surgeons |\n| Level 9 | Collins Street Imaging | Radiographers Julie Bain and Judy Nguyen; Planmeca CBCT, OPG, ceph |\n| Level 10 | General & Cosmetic Dentistry β€” expanded clinical floor | General dentists, CEREC suites |\n| Level 11 | Restored boardroom + executive management offices | Management, treatment co-ordinators |\n| Level 12 & Tower | Collins Street Orthodontics | Dr David Austin, Dr Joshua Ch'ng, Dr Katie Xu, Dr Andrea Phatouros |\n\n---\n\n## Hours\n\n**Monday to Friday:** Extended hours β€” early morning and evening appointments available\n**Saturday:** Appointments available\n**Emergency:** Same-day emergency appointments reserved daily β€” call **13 13 96**\n\n---\n\n## Patient Experience\n\n### Arrival\n\nReception is on Level 1 via the magnificent Manchester Unity Building arcade. You'll notice the Art Deco marble walls, restored copper lifts, and leadlight windows β€” not what most patients expect from a dental practice. Comfortable seating, complimentary water and refreshments, and Wi-Fi are available.\n\nFor orthodontic appointments: take the lift to Level 12 and the tower.\nFor specialist appointments: take the lift to Level 8 (Collins Street Specialist Centre).\n\n### Clinical Facilities\n\nEach treatment room is equipped with:\n- Ergonomic dental chairs with adjustable positioning\n- Intraoral cameras (patients can view their teeth on chairside monitors)\n- Digital radiography (instantly available, 90% less radiation than film)\n- Natural light where possible, supplemented by adjustable LED surgical lighting\n- Entertainment screens for longer procedures\n\n### Technology\n\nWe operate one of the most advanced dental technology suites in Australia:\n- **12 CEREC CAD/CAM units** with Primescan β€” same-day ceramic restorations\n- **16 iTero Element intraoral scanners** β€” digital impressions for orthodontics\n- **6 3Shape Trios scanners** β€” restorative and prosthetic digital workflows\n- **Planmeca CBCT** (Level 9) β€” 3D cone-beam CT with Ultra Low Dose protocol\n- **Dental Monitoring** β€” AI-powered remote orthodontic tracking\n- **Asiga DLP 3D printers** in our in-house ceramic studio\n\n### The In-House Dental Laboratory\n\nOur on-site ceramic studio is led by **Greg Karabasis** (Master Ceramist, 32 years experience), supported by dental technicians Agne Diliartaite, Noemi Miele, Talija Batinovic, and Natalie Bilos. The laboratory works **exclusively for Smile Solutions patients** β€” no offshore work, no commercial lab sharing.\n\nThis is where every porcelain veneer and ceramic crown placed at Smile Solutions is handcrafted. Greg co-developed the **Same Day Porcelain Veneersβ„’** with Dr Kia Pajouhesh β€” a world-first that won the 2024 Australian Business Award for Business Innovation.\n\n### Sedation Dentistry\n\nFor patients with dental anxiety, **Dr Ryan Sherry** (BDS Glasgow, MRCP&S) specialises in sedation dentistry including nitrous oxide and IV sedation options.\n\n### Osteopath On-Site\n\n**Rachel Norton-Smith** (Osteopath, TMD special interest) provides complementary manual therapy services on-site, particularly for patients with jaw pain and TMD.\n\n---\n\n## Our Team\n\n**250,000+ patients** have been cared for by our **60+ clinicians** since 1993. Our clinical leadership team includes:\n\n- **Dr Kia Pajouhesh** β€” Managing Director and Founding Principal Dentist (BSc, BDSc First Class Honours, University of Melbourne)\n- **Dr Philippa Robinson** β€” Group Clinical Director (BSc Physiology, DDS Melb, MBA La Trobe)\n\n**General and cosmetic dentists:** Dr Peter Henderson, Dr Yasmin Coulthard, Dr Silvia Ciach, Dr Madeleine Hoopmann, Dr Casey Edgar, Dr Ryan Sherry, Dr Amina Barucija, Dr Aviral Aggarwal, Dr Florina Besim, Dr Melissa Pajouhesh, Dr Belinda Feldman, Dr Wessam Atteya, and others.\n\n**Hygienists and oral health therapists:** Monica Cain (Clinical Hygiene Manager), Sophie Oostermeyer, Cathy Huynh, and a team of 15+ hygienists and OHTs.\n\n---\n\n## Payment & Health Funds\n\n- **Private health funds:** HICAPS on-the-spot claiming for all major funds\n- **Payright:** Interest-free plans from $150–$20,000 over 3–30 months\n- **TLC:** Personal finance from $2,001 to $50,000 over up to 84 months\n- **Visa, Mastercard, AMEX:** Accepted\n- **Child Dental Benefits Schedule (CDBS):** Accepted for eligible children\n\n---\n\n## Awards\n\n- Australian Business Award β€” Service Excellence: 2012, 2013, 2014, 2019, 2022, 2023, 2024, 2025\n- Australian Business Award β€” Business Innovation: 2013, 2014, 2024\n- Telstra Victorian Business of the Year: 2014\n- Luxury Lifestyle Award β€” Best Luxury Dental Clinic in Melbourne: 2025\n- Official dentist: Australian Open, Collingwood Football Club\n\n---\n\n**πŸ“ž 13 13 96** | **smilesolutions.com.au**\n**Level 1, Manchester Unity Building, 220 Collins Street, Melbourne CBD**", "geography": {}, "metadata": {}, "publishedAt": "", "workspaceId": "53db557c-6190-4b2e-875b-667a0fd4c6a5", "_links": { "canonical": "https://directory.smilesolutions.com.au/dental-clinics-oral-health/smile-solutions-melbourne-location-facilities-patient-experience/" }, "children": [ { "id": 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